hivip's Privacy Policy
Protecting your personal information is our top priority — learn how hivip collects, uses, and keeps your data secure.
This privacy policy sets out the terms governing the collection and processing of information between hivip ("we", "us") and users of this platform ("you", "user"). By accessing hivip.cam or creating an account, you are considered to have fully accepted the terms of this policy. Please read it carefully.
What Information We Collect
hivip collects the following types of information to provide its services, ensure security, and meet regulatory obligations.
1.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (where required for KYC verification)
- Address and country
- Account username and password (stored in encrypted form)
1.2 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Payment method (bKash, Nagad, Rocket, bank transfer)
- Transaction ID and reference number
- Last digits of wallet or bank account number
1.3 Technical and Usage Information
- IP address and device information (operating system, browser version)
- Login time, session duration, and activity logs
- Gaming history, bet amounts, and results
- Information collected from cookies and similar tracking technologies
- Customer support communication records (live chat and email)
Purpose of Data Use
hivip uses your personal information only for defined and legitimate purposes. We never sell your information to third parties.
- Account management: For registration, login, balance management, and account security.
- Identity verification (KYC): To confirm age and prevent fraud in accordance with regulatory obligations.
- Financial transaction processing: To ensure deposits, withdrawals, and bonus payments are completed.
- Customer support: To resolve issues and provide assistance via live chat and email.
- Security and fraud prevention: To prevent account hacking, money laundering, and unauthorized access.
- Responsible gaming: To identify potentially problematic gaming behavior and take the necessary steps.
- Platform improvement: To analyze user experience and improve the quality of our services.
- Promotional communications: To inform consenting users about bonuses and offers.
Data Sharing and Disclosure
hivip may share your personal information with third parties in limited and specific circumstances.
3.1 Authorized Third Parties
Information may be shared on a necessary and limited basis with the following parties:
- Payment processors and financial institutions (bKash, Nagad, Rocket, banks) — to complete transactions.
- Identity verification service providers — to carry out the KYC process.
- Technology and cloud service providers — to operate the platform.
- Game software providers — to deliver specified gaming services.
3.2 Legal Obligations
Information may be disclosed due to legal obligations in the following circumstances:
- Upon a court order from a competent court or a lawful request from a government authority.
- To comply with anti-money laundering (AML) regulations.
- To protect the rights and property of hivip or other users.
Data Security Measures
hivip uses industry-standard security technologies to keep your personal and financial information secure.
- SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
- Encrypted storage: Passwords and sensitive information are stored in encrypted form.
- Access control: Only authorized staff may view personal information for specific purposes.
- Firewall and security monitoring: 24/7 system monitoring and intrusion detection systems.
- Two-step verification: An additional verification layer for high-value transactions and account changes.
- Regular security reviews: Periodic security audits conducted through third parties.
Cookie Policy
When you access hivip.cam, our platform uses cookies and similar technologies.
- Essential cookies: Required for login sessions and core functionality — cannot be disabled.
- Functional cookies: Store language preferences and game settings.
- Analytics cookies: Analyze usage patterns to improve the platform.
- Security cookies: To detect fraud and unauthorized access.
Most browsers offer options to manage cookies. However, disabling essential cookies will prevent some hivip services from working properly. To learn more about managing cookies, contact our customer support team via live chat.
Data Retention Period
hivip retains your information for a limited period and securely deletes it once the required retention period has ended.
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Financial and KYC records are retained for a minimum of 5 years after an account is closed.
- Transaction records: Retained for the period required under AML regulations.
- Customer support records: Securely deleted after the retention period expires.
Your Rights
As a hivip user, you have the following rights over your personal information.
Right to Access
The right to know what information we hold about you and to request a copy of it.
Right to Rectification
The right to request correction of inaccurate or incomplete information.
Right to Erasure
The right to request deletion of certain information where no legal obligation to retain it exists.
Right to Object to Processing
The right to object to the use of your information for promotional communications or for specific purposes.
Right to Data Portability
The right to receive your information in a standard format and to transfer it elsewhere.
Right to Restrict Processing
The right to request that processing of your information be limited in certain circumstances.
To exercise any of these rights, please email [email protected] or contact us via 24/7 live chat. We will respond to your request as soon as possible.
Protection of Minors' Information
hivip strictly prohibits use by anyone under the age of 21. We do not knowingly collect personal information from minors. Date of birth is verified at registration, and additional identity documents may be requested for accounts that raise concern.
If you become aware that a minor has created an account on hivip, please notify us immediately at [email protected]. We will take the necessary steps without delay and delete the relevant information.
International Data Transfers
hivip is a platform serving the Bangladesh market. In some cases, for technical reasons, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:
- Third-party service providers comply with adequate data protection standards.
- Information is used only for the purposes described in this policy.
- Third parties are bound by obligations through data processing agreements.
Policy Changes
hivip reserves the right to update this privacy policy at any time. If changes are made, the following steps will be taken:
- The updated date on this page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continuing to use the platform after changes have been made constitutes acceptance of the new policy.
We recommend that you review this page regularly to stay informed about the latest policy.
Contact Us
For any questions, requests, or complaints regarding the privacy policy, please get in touch with us.