Frequently Asked Questions
Answers to all your questions about hivip
From opening an account to bonuses, payments, and responsible gaming — everything is clearly explained on the hivip FAQ page.
hivip is a popular online gaming platform in Bangladesh. Whether you are a new member or an experienced player, many questions naturally come up. On this page we have provided detailed answers to the most frequently asked questions about account registration, depositing and withdrawing money via bKash and Nagad, slots and cricket betting, bonus terms, and responsible gaming. If you cannot find the answer to your question here, contact our 24/7 live chat support.
Section 01
Account and Registration
To open an account at hivip, you need an active mobile number and a password. The registration process is entirely online and can be completed in just a few minutes. Registering with accurate information ensures no hassle with deposits, withdrawals, or bonuses later on.
hivip is for users aged 21 and above only. Online gaming is an adult entertainment activity. A national ID card or other document may be requested for age verification if needed. Accounts belonging to underage users will be closed immediately.
No, each person may only operate one hivip account. Any attempt to create multiple accounts from the same mobile number or device will result in those accounts being suspended and bonuses may be cancelled. This rule is strictly enforced to ensure fair play.
On the hivip login page, click the "Forgot Password" option and a verification code will be sent to your registered mobile number. Use that code to set a new password. If you have trouble completing the process, contact our support team via 24/7 live chat.
Some details can be changed after registration, such as your email address or password. However, changes to core identity information require you to contact the support team. It is recommended to update your password regularly to keep your account secure.
Section 02
Deposits and Withdrawals
At hivip you can deposit money via bKash, Nagad, Rocket, and bank transfer. All four methods are easy to use from Bangladesh, and the minimum deposit amount for each is ৳200. Select your preferred deposit method and follow the instructions to add balance to your account within a few minutes.
When you send money to hivip via bKash, it is usually credited to your account within a few minutes. Processing times for Nagad and Rocket are similar. Bank transfers may take slightly longer. If there is a delay for any reason, contact support with your transaction ID.
The minimum deposit at hivip is ৳200 and the minimum withdrawal is ৳800. These limits apply to all payment methods — bKash, Nagad, Rocket, and bank transfer alike. Before withdrawing, make sure your account has sufficient balance and that any applicable wagering requirements have been met.
The standard processing time for withdrawals at hivip is 15 minutes to 2 hours. In most cases, withdrawals to bKash or Nagad are completed within this timeframe. If there is a slight delay during busy periods such as evenings or Eid, let the support team know — we are always ready to help.
hivip does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges. Before making a transaction, check the relevant provider's terms and conditions regarding those fees.
No, transactions at hivip must be made from the mobile banking or bank account registered in the name of the account holder. Using a third-party account may result in the withdrawal being held and account verification being required.
Section 03
Games and How to Play
hivip offers slot games, live casino, cricket betting, fishing games, and many more categories. Games from world-class providers such as PG Soft, Pragmatic Play, JILI, and Spribe are available. All games run smoothly on both mobile and desktop.
To bet on BPL (Bangladesh Premier League) matches at hivip, go to the cricket betting section and select an ongoing or upcoming match. You can place bets on various markets including match winner, toss, and run totals. Check the odds carefully before placing a bet and gamble responsibly.
RTP (Return to Player) is the average percentage of total wagers that a slot game returns to players over the long term. It is a theoretical average — the outcome of every spin is completely random (controlled by RNG). A higher RTP is generally more favourable for the player, but it is not a guarantee of winning.
Yes, hivip is fully mobile-friendly. You can access the site directly through a browser (Chrome, Firefox) and play all games — no need to download a separate app. The site runs fast and smoothly on both Android and iOS devices.
hivip's live casino section features games from providers such as Evolution Gaming and Ezugi, where real trained dealers run the games via live video. You can enjoy various live games including Baccarat, Roulette, and Blackjack. A good internet connection makes the experience even more enjoyable.
Section 04
Bonuses and Promotions
When you open a new account at hivip and make your first deposit, you receive a 100% welcome bonus of up to ৳5,000. This means depositing ৳1,000 lets you start with ৳2,000 in total. The bonus is added to your account automatically — no separate code is needed.
The wagering requirement for the hivip welcome bonus is 20 times (20x). This means you must wager 20 times the bonus amount before you can withdraw it. For example, if you receive a ৳500 bonus, you must complete a total of ৳10,000 in wagers. Your progress toward meeting the requirement can be seen in the account dashboard.
The hivip VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. You can move up to higher levels through regular play. The weekly cashback benefit increases at each level — starting at 0.3% at Bronze and reaching up to 1.5% at Diamond. Priority support is also available at higher levels.
hivip VIP members receive cashback on their net losses every week. Cashback is credited to the account after the weekly calculation is complete. The cashback rate is 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond. This is a special benefit for regular players.
Yes, if you have not accepted a bonus, no wagering requirements apply to the withdrawal of your deposited funds. However, once a bonus has been added to your balance, you must comply with the terms. If you want to avoid a bonus, decline the bonus option at the time of deposit or let support know.
Section 05
Security and Responsible Gaming
hivip uses SSL encryption technology to keep all data secure. Your personal information and payment details are never shared with third parties. Our security systems are continuously updated to ensure your account remains safe at all times.
All slot and game outcomes at hivip are determined by RNG (Random Number Generator) technology, which is completely random and not predetermined. We are committed to ensuring fair play. Games from globally recognised providers are used, each with their own audits and certifications.
hivip takes responsible gaming seriously. You can contact our support team to activate a temporary or permanent self-exclusion. There is also an option to set deposit or wagering limits. Visit our responsible gaming page for more details.
hivip provides live chat support in Bengali 24 hours a day, 7 days a week. Click the chat option directly on the site and a member of our team will assist you within a few minutes. You can also contact us by email: [email protected]
If your account is suspended for any reason, contact us via live chat or at [email protected]. The support team will explain the reason and guide you toward a resolution. In most cases, completing the verification process makes it possible to recover your account.
Still have questions?
Contact support
Our expert team is available 24/7 in Bengali. Get fast solutions to any issue via live chat or email.
Live Chat
Use the live chat on the site for the fastest resolution. Available 24/7 in Bengali.
Email Support
For detailed enquiries, write to us:
[email protected]
Help Pages
To learn more, visit our Responsible Gaming and Terms and Conditions pages.